Improve Your Casino Marketing Results by Using the Job-To-Be-Done Framework
When most people think of casinos, they picture the bright lights and glitz of Vegas. Others think of family vacations or weekends spent at the nearest casino with friends. In reality, casinos are much more than a place to gamble. The word “casino” is defined by Merriam-Webster as a building or room used for social amusements, especially gambling.
Gambling provides a unique experience for human beings. It is a form of escapism that helps people navigate daily stressors and improve their mental health. Hobbies such as gambling, movies, series and video games can all trigger the brain to release feel-good hormones, relieve stress and anxiety levels and improve concentration and cognitive function.
In order to be successful at gambling, patrons need a high level of mathematical knowledge. Casinos offer an environment that allows patrons to learn to calculate odds and probabilities, which can be useful in a variety of situations. In addition, casino games require a high degree of focus and concentration that can improve learning and memory capacities.
Understanding the true motivations of your audience is a critical step in improving your casino’s marketing results. One of the best ways to do this is by utilizing the “jobs to be done” framework. This involves describing what type of job a potential customer is hiring your casino for and then adjusting your messaging, marketing, and offerings accordingly. For example, a group of women visiting your casino for a bachelorette party are “hiring” you to provide a fun and entertaining atmosphere.